Privacy Policy

Information You Provide Directly

• Contact Details: Name, email address, phone number, postal address

• Professional Information: Employment status, industry, general income bracket

• Financial Goals: Your stated financial objectives and coaching preferences

• Communication Records: Records of our consultations, emails, and other communications

• Payment Information: Billing details and payment history

• Feedback: Testimonials, reviews, and survey responses (with your consent)

Information Collected Automatically

• Website Usage: IP address, browser type, pages visited, time spent on site

• Cookies: Small files stored on your device to improve website functionality

• Communication Metadata: Time, date, and duration of our interactions

How We Collect Your Information
We collect personal information through:

• Direct Collection: Online forms, phone calls, email, face-to-face meetings

• Website Analytics: Google Analytics and similar tools (anonymised where possible)

• Third-Party Platforms: Video conferencing tools, scheduling systems, payment processors

• Referrals: Information provided by mutual contacts (with appropriate consent)

Why We Collect and Use Your Information
We collect and use your personal information for the following purposes:
Primary Purposes

• Service Delivery: Providing financial coaching and consulting services

• Communication: Responding to inquiries and maintaining ongoing client relationships

• Appointment Management: Scheduling and managing coaching sessions

• Payment Processing: Invoicing and processing payments for services

• Service Improvement: Understanding client needs to enhance our services

Secondary Purposes

• Marketing: Sending newsletters and information about our services (with consent)

• Legal Compliance: Meeting our obligations under Australian law

• Business Operations: Internal record keeping and business analysis

How We Store and Protect Your Information
Security Measures

• Digital Storage: Encrypted cloud storage with Australian-based providers where possible

• Access Controls: Limited access on a need-to-know basis

• Secure Communications: Encrypted email and secure video conferencing platforms

• Regular Updates: Keeping security software and systems current

• Staff Training: Regular privacy and security training for all team members

Data Retention

• Active Clients: We retain your information for the duration of our professional relationship

• Former Clients: Records maintained for 7 years after service completion (as recommended for financial services)

• Marketing Lists: Until you unsubscribe or withdraw consent

• Legal Requirements: Some information may be retained longer to comply with legal obligations

Who We Share Your Information With
We may share your personal information with:
Service Providers

• Technology Platforms: Video conferencing, scheduling, and payment processing services

• Professional Services: Accountants, lawyers, and IT support providers (under confidentiality agreements)

• Marketing Tools: Email marketing platforms and website analytics services

Legal Requirements

• Government Agencies: When required by Australian law or court order

• Law Enforcement: In cases of suspected illegal activity

• Professional Bodies: If required for regulatory compliance

With Your Consent

• Referrals: Recommending you to other professionals (only with explicit consent)

• Testimonials: Using your feedback for marketing purposes (anonymised or with permission)

Important: We never sell your personal information to third parties.
Your Privacy Rights
Under Australian privacy law, you have the right to:
Access and Correction

• Access: Request copies of the personal information we hold about you

• Correction: Ask us to update or correct inaccurate information

• Response Time: We will respond to requests within 30 days

Consent and Opt-Out

• Marketing: Unsubscribe from marketing communications at any time

• Service Communications: Opt-out of non-essential service communications

• Data Processing: Withdraw consent for specific uses of your information (where consent is the legal basis)

Complaints

• Internal Process: Contact us directly with privacy concerns

• External Options: Complain to the Office of the Australian Information Commissioner (OAIC)

• Resolution: We commit to investigating and responding to complaints promptly

Cookies and Website Analytics
What We Use

• Essential Cookies: Required for website functionality

• Analytics Cookies: Google Analytics to understand website usage

• Preference Cookies: Remember your settings and preferences

Your Choices

• Browser Settings: Configure your browser to block or delete cookies

• Opt-Out Tools: Use Google Analytics opt-out tools

• Impact: Some website features may not work if you disable cookies

International Data Transfers
Some of our service providers may be located overseas, including:

• United States: Cloud storage and software platforms

• Europe: Analytics and communication tools

We ensure these providers have appropriate privacy protections in place and comply with Australian privacy requirements.
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices

• New legal requirements

• Improvements to our privacy practices

Notification: We will notify you of significant changes via email or website notice. Effective Date: Changes take effect on the date specified in the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
FinAvenue

• Email: mymoney@finavenue.com.au

• Phone: +61 405 321 959

• Address: Rozelle, Sydney, NSW, Australia
   

• For complaints that cannot be resolved directly with us, you may contact: Office of the Australian Information Commissioner (OAIC)

• Website: www.oaic.gov.au

• Phone: 1300 363 992

• Email: enquiries@oaic.gov.au